Customer Support Executive

Location: Andheri East, Mumbai

Experience: 13 years

Function: Customer Experience

As a Customer Support Executive, you will be the voice of Foxtale for our customers. Youll manage day-to-day customer interactions across WhatsApp and email, ensuring timely, empathetic, and accurate responses while maintaining a high standard of service.

• Handle customer queries and concerns via WhatsApp and email in a professional and brand-aligned manner
• Resolve issues related to orders, deliveries, returns, refunds, products, and general inquiries
• Ensure quick turnaround times and high customer satisfaction
• Maintain accurate records of interactions and resolutions
• Identify recurring issues, gaps, or trends in customer queries and flag them proactively
• Collaborate with internal teams (operations, supply chain, marketing) to ensure smooth resolution of concerns
• Follow defined processes and contribute to improving response quality and consistency

• 13 years of experience in customer support, customer experience, or a similar role (D2C/e-commerce experience is a plus)
• Excellent written communication skills in English (clarity and tone are key)
• Comfortable handling high volumes of conversations on WhatsApp and email
• Strong problem-solving skills with attention to detail
• Ability to think beyond scripts and take ownership of customer issues
• Organized, process-oriented, and eager to improve how things are done

Apply now at shreya.mallick@foxtale.in