Customer Support Executive

Role Overview

We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Handle inbound customer calls and provide prompt, accurate, and courteous support.
• Understand customer issues and offer effective resolutions as per process guidelines.
• Provide information related to products, services, or general inquiries.
• Follow standard operating procedures and maintain quality and compliance standards.
• Maintain professionalism, empathy, and clarity in every interaction.
• Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

Experience:

1. Minimum 6 months to 1 year experience in International Voice process

Key Skills

• Good verbal English communication skills
• Active listening, empathy, and problem-solving abilities.
• Patience and ability to handle customer concerns professionally.
• Adaptability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

What We Offer

• 2 rotational week offs.
• US shift exposure and international customer service experience.
• Professional training and career progression opportunities.
• Supportive team environment.

If interested kindly share CV to deepalakshmi.rrr@firstsource.com

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com