Customer Support Executive (female)

Pre-sales enablement: Warm follow-ups via phone/WhatsApp/email; share

FAQs, seminar links, and counselling slots; update CRM.

Onboarding: After admission, issue welcome kit (rules, pledge, timetable),

assist fee confirmation, set up LMS/app access, and run orientation.

Parent helpdesk: Own queries on classes, schedules, assessments, and

policies; resolve directly or triage to Tech/Academic/Finance; keep the parent

informed until closure.

Teacher assistance: Schedule classes/PTMs, manage WhatsApp groups,

share class lists, help with LMS uploads/attendance, and circulate quiz/exam

links.

Continuity & discipline: Monitor attendance, homework submission, and

code-of-conduct adherence; trigger reminders and corrective actions.

Issue management: Log tickets, set priority, follow SOPs, and close with

clear notes; escalate risks early.

Reporting: Daily dashboardtickets opened/closed, first-response time,

common issues; weekly insights to improve SOPs.