Customer Support Executive

About EnKash

EnKash is Indias fastest-growing fintech company, revolutionizing the B2B payments ecosystem. We empower businesses with innovative financial solutions, enabling seamless and efficient payment processes. As a leader in the industry, we are committed to delivering top-notch customer experiences and helping businesses thrive. We are looking for bright and talented professionals who are passionate about providing excellent support to our valuable corporate customers-quickly and efficiently. If youre someone who thrives in a dynamic environment and is eager to grow in the customer service/customer success domain, EnKash is the perfect place for you!

About the Role

As a Customer Support Executive at EnKash, you will be the first point of contact for our customers, ensuring a seamless support experience across calls, emails, and chat. You will play a key role in resolving product, transaction, and utility-related queries while maintaining high service quality, turnaround time (TAT), and SLA adherence in a fast-paced fintech environment.

Key Responsibilities

Handle customer queries through calls and emails.

Assist customers with product usage, transactions, and service-related issues

Log customer tickets accurately and ensure timely resolution

Coordinate with internal teams for issue escalation and closure as per defined TAT/SLA

Support customers with utility services such as bill payments, recharges, and BBPS

Maintain proper documentation and follow support processes consistently

Ensure high levels of customer satisfaction and service quality

What Were Looking For

0-3 years of experience in customer support or a similar role

Strong verbal and written communication skills

Excellent customer handling and problem-solving abilities

Ability to multitask and work efficiently under pressure

Basic understanding of fintech, payments, or utility services is an added advantage

Willingness to work in a fast-paced, customer-centric environment

Good to Have

Experience supporting utility services such as electricity bills, recharges, and BBPS

Prior exposure to fintech, Saas based product, or digital payments customer support

Why Join EnKash?

Be part of a fast-growing fintech company transforming B2B payments

Gain hands-on exposure to fintech products and utility services

Work in a collaborative, learning-driven environment

Opportunity to grow your career in customer experience and operations