Customer Support Executive

Who We Are:

Drger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lbeck in 1889, Drger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Drger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.

Drger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

About the job:

Role: Customer Support Executive

Location: Goregaon, Mumbai (HO)

Department: Service Customer Support

Key Responsibilities:

• Handle customer calls/messages and create service orders in SAP/CRM
• Coordinate installation service orders and verify warranty/POS details
• Assign service calls, follow up with technicians, and ensure TAT closure
• Prepare customer invoices and share monthly MIS/AR reports
• Create spare part quotations, follow up on orders, and ensure timely delivery
• Track outstanding payments and coordinate with Finance for adjustments
• Share customer feedback links, analyze survey results, and prepare reports

Requirements:

• Diploma/Graduate
• 35 years experience in SAP/CRM-based customer service
• Good communication skills (English & Hindi)
• Strong MS Office, coordination, and problemsolving skills

Why Join Us?

• Inclusive and diverse workplace culture.
• Professional growth and development opportunities.
• Flexible work arrangements and supportive policies.

Equal Opportunity Employer Statement

Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.

Application Process

Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to careers.India@draeger.com

We look forward to welcoming diverse talent to our team!

Apply now and be part of a team thats engineering life-saving technology.