Customer Support Executive

Role : Customer Support Executive

Type : On-Site, Bangalore

Experience : 2+ years proven experience in SaaS customer support

Starting Compensation : 6-12 LPA based on experience

Job Description:

CloudFiles, a leading Document Management app for CRMs, is seeking a highly skilled and experienced Customer Support Executive to join our dynamic team in Bangalore. In this role, you will be responsible for providing on-time & accurate technical support to our international customers on various channels.

Key Responsibilities:

• Provide instant tech support on various channels such as chat, email, slack, video conference etc to customers & prospects in US, Europe & ANZ who may come with various product, licensing or other issues.
• Understand the product well and be able to think of solutions to customer problems on the spot and provide some level of support.
• Be able to talk to various team in business & development side to resolve customer queries quickly & customer satisfaction.
• Maintain lists of ongoing features & bug requests and follow-up with internal teams regularly to ensure customer deadlines are met.
• Stay updated with the latest CloudFiles features to optimize and enhance client systems
• Manage your time effectively and follow-up to always keep the customer updated and satisfied

Qualifications:

• Minimum 2 years of experience providing customer support to US / Europe based clients for a SaaS company.
• Fluent in English, both written & verbal. Strong communication & inter-personal skills.
• Able to understand technical product quickly and help customers implement solutions using the product.
• Past experience with HubSpot or Salesforce platforms will be beneficial.
• Bachelors degree in Computer Science, Information Technology, or related field.
• Excellent problem-solving skills and the ability to think analytically.

Why Join CloudFiles?

At CloudFiles, we are committed to innovation, excellence, and creating a supportive work environment. We offer competitive salaries, opportunities for professional growth, and a dynamic work culture that values creativity and hard work.

If you are passionate about technology and eager to make a significant impact in a fast-growing company, we would love to hear from you!

Process:

As a startup, we value speed. The process will consist of the following quick steps and you can be done with it pretty quickly. Here are the steps -

1. Apply using this job post - You will get instructions for step #2.
2. Submit a one-minute video intro of yourself. Detailed instructions will be sent after you apply. We will let you know within a few days if you qualify for step #3.
3. Email Support Assignment - Single question sent through email at a specific time to which you will need to respond satisfactorily and quickly.
4. Live customer chat assignment - Instructions for this will be sent once you qualify for this round
5. Final Interview - This will be the last round of the process.