Customer Support Executive

ABOUT BIOTASTIC HEALTH SYSTEMS

Biotastic Health Systems is a fast-growing wellness and biohacking brand building science-backed recovery and longevity solutions, including cold therapy, red light therapy, and heat-based wellness systems. We operate across B2B and D2C channels and are scaling rapidly with a lean, execution-focused team.

ABOUT THE ROLE

We are looking for a high-energy Customer Support Executive who can deliver fast, proactive support while also identifying opportunities to drive conversions, upgrades, and repeat purchases through high-quality customer interactions. This role sits at the intersection of customer experience and revenue , requiring strong ownership, quick response times, and disciplined follow-ups.

You will act as the primary point of contact for inbound customer queries and post-sale support, while also spotting upsell and cross-sell opportunities based on customer needs, usage, and context. Success in this role depends on building trust, resolving issues efficiently, and converting positive interactions into additional value for both the customer and the business.

Location: Chetpet, Chennai

Experience: 1-3 years

Pay scale: 3 - 4LPA depending on experience

Key Responsibilities

• Serve as the primary point of contact for all inbound customer inquiries across phone, email, chat, and social media.
• Understand customer needs and provide accurate product information and solution-oriented responses.
• Log, track, and manage all enquiries and tickets in the CRM or internal systems with clear ownership and follow-ups.
• Ensure timely follow-ups on unresolved queries to maintain engagement and drive conversions.
• Coordinate with internal teams (Sales, Operations, Service, Product) to ensure fast and effective issue resolution.
• Capture customer feedback, concerns, and insights and share them with relevant teams to support continuous improvement.
• Build long-term relationships with prospects and customers through consistent, personalized communication.
• Identify recurring customer issues and recommend actionable improvements to processes, communication, or product usage.
• Support post-sale customer experience, including delivery coordination, onboarding support, and basic troubleshooting.

What We are Looking for:

• 13 years of experience in Customer Support, Customer Experience, Client Relations, or Inside Sales; start-up or tech-enabled product experience is a strong plus.
• Strong verbal and written communication skills in English and Hindi.
• Ability to multitask, prioritize, and manage high volumes in a fast-paced environment.
• Comfortable using CRM systems and productivity tools (Google Workspace, MS Excel, or similar).
• Empathetic, solution-oriented mindset with a strong customer-first approach.
• Proactive, self-driven, and willing to take ownership of outcomes and process improvements.

What Success in this role looks Like:

• Fast response times and disciplined follow-ups with zero dropped queries.
• High customer satisfaction and smooth post-sale experience.
• Clean, up-to-date CRM records with clear visibility for teams.
• Continuous improvement driven by customer insights and feedback.