Customer Support Executive

DUTIES AND RESPONSIBILITIES:

• Respond to customer queries via phone, email, or chat in a professional and timely manner
• Provide accurate information about products and services
• Assist in converting enquiries into sales opportunities
• Assist in lead follow-up and tracking in coordination with the sales team
• Maintain and update customer databases and records
• Prepare and share customer feedback reports
• Maintain documentation related to customer communication and support logs

QUALIFICATION AND EXPERIENCE:

• Graduate in any discipline; a background in business, marketing, or communications is preferred
• 13 years of experience in customer support