Customer Support Executive

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with product information, services, and troubleshooting.
• Maintain a deep understanding of Biotecnikas offerings to provide high-quality support
• Address customer complaints professionally, ensuring quick and effective resolution.
• Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
• Upsell and cross-sell relevant services when appropriate
• Maintain detailed records of customer interactions and feedback using CRM tools.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support sales and marketing initiatives by providing insights from customer interactions.
• Stay updated on industry trends and Biotecnikas latest services and offerings.
• Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.

Required Skills & Qualifications:

• M.Tech, B.Tech, B.Com, M.Com and MBA.
• 0-2 years of experience in customer support.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and manage time efficiently.
• Proficiency in CRM software and customer support tools is a plus.
• Customer-oriented mindset with a proactive approach to resolving issues.
• Prior experience in handling B2B and B2C customer interactions.
• Familiarity with industry regulations and compliance standards.
• Experience in technical support or biotech-related customer service.