Customer Support Executive

Artessa Where Aesthetics Meet Soul

Artessa is a premium home dcor brand specializing in designer mirrors and dcor pieces, built with a strong focus on craftsmanship, aesthetics, and customer experience. We sell via our website, marketplaces, and WhatsApp, serving both retail and B2B customers.

Were looking for a Customer Support Executive who can take full ownership of customer communicationfrom pre-purchase queries to post-delivery follow-ups. This role is critical because our products are made-to-order, and proactive, clear communication directly impacts customer satisfaction and brand trust.

This is not a call-center role. Youll be dealing with premium customers who expect clarity, responsiveness, and professionalism.

• Handle customer queries via WhatsApp, Instagram DMs, Email & Calls
• Respond to pre-purchase questions (sizes, finishes, delivery timelines, installation)
• Share order confirmations, production timelines, and delivery updates
• Handle post-delivery support, feedback, and basic issue resolution

Coordinate with the internal team for:

• Order status
• Dispatch updates
• Delivery confirmations
• Track orders and update customers proactively (no chasing, no confusion)
• Maintain customer details and order notes in Google Sheets / CRM

• Maintain a polite, professional, and brand-aligned tone at all times
• Follow response templates and SOPs (training provided)
• Identify recurring customer issues and report them to the management team

• Excellent written & spoken English
• Comfortable communicating on WhatsApp & Instagram
• High attention to detail (sizes, addresses, timelines matter)
• Calm under pressure; solution-oriented mindset

• Prior experience in D2C, e-commerce, or home dcor/furniture brands
• Familiarity with Shopify / Amazon / WhatsApp Business
• Experience handling premium or custom-order products

• Location: Noida Sector 63
• Work Days: 6 days a week
• Working Hours: 10am - 6pm (flexibility required during peak periods)

• Work directly with the founder and core team
• Learn how a premium D2C brand is built from the inside
• Clear growth path into Senior Support / Operations / Account Management
• No micromanagementownership is valued