Customer Support Executive – Airbnb (Hospitality Background Preferred)

Ahmedabad, India | Night Shift

We are hiring an Customer Support Executive to manage Airbnb guest communications for our U.S.-based hospitality portfolio. This role is ideal for candidates with a hospitality, hotel, or customer service background who are confident communicating in English and delivering excellent guest experiences.

This is a full-time, long-term, day and night-shift position based in Ahmedabad .

• Respond to Airbnb guest messages promptly and professionally
• Handle check-in, check-out, and stay-related inquiries
• Resolve guest issues calmly and efficiently
• Coordinate with housekeeping and operations teams
• Ensure high guest satisfaction and positive reviews

• Hospitality / hotel / customer service experience preferred
• Excellent spoken and written English
• Strong computer skills (email, booking platforms, CRM tools)
• Experience with Airbnb or other OTA platforms is a plus
• Ability to work on-site in Ahmedabad during U.S. time zones (night shift)

• Salary: 32,000 42,000 per month
• Night Shift Allowance: Included / Additional
• Shift: U.S. Time Zone (Night Shift)
• Location: On-Site Ahmedabad
• Employment Type: Full-Time | Long-Term

• Work with an international hospitality company
• Stable, long-term role with growth opportunities
• Structured processes and professional work environment