Customer Support Executive – Ahmedabad (On-Site)

About the Brand

We are Indias first and fastest-growing womens holidaywear brand, specialising in swimwear and beachwear for both standard and plus sizes .

We operate two fashion-forward D2C brands The Curvves and Plus Curvves built around confidence, comfort, and great fit.

This is a rare opportunity to be part of a rapidly scaling fashion startup redefining holidaywear in India.

Websites - /

Instagram - @thecurvves / @pluscurvves

Role Overview

We are looking for a Customer Happiness Executive who genuinely enjoys interacting with customers and ensuring a smooth, positive brand experience across all touchpoints.

You will be the voice of our brand handling queries, resolving concerns, and coordinating internally to deliver timely and satisfactory resolutions.

Key Responsibilities

• Handle customer queries across email, phone calls, WhatsApp, and social media
• Resolve customer concerns with empathy, clarity, and professionalism
• Coordinate with dispatch, logistics, and returns teams for order-related queries
• Track shipments, check delivery status, and raise NDRs (Non-Delivery Reports) when required
• Liaise with courier partners to ensure timely deliveries
• Support customers with returns, exchanges, and order updates
• Maintain accurate records of customer interactions and resolutions

Who Should Apply

• Individuals who are passionate about customer support and service excellence
• Comfortable communicating via multiple channels (written and verbal)
• Able to handle customer concerns calmly and confidently
• Organized and comfortable coordinating with internal teams
• Freshers are welcome to apply
• Prior experience in D2C, e-commerce, or customer support is a plus (not mandatory)

What We Offer

• Flexible and supportive work environment
• Opportunity to grow with a fast-scaling D2C fashion brand
• Hands-on exposure to customer experience, logistics, and operations
• A collaborative, energetic, and brand-driven culture

Why Join Us?

You wont just be answering queries youll be shaping customer experiences for one of Indias most exciting holidaywear brands. If you enjoy helping people and want to grow in the D2C fashion space, this role is for you.

In case if you interested, you can apply to the post here or send us your resume on email ID