Customer Support Executive

Customer Support Executive ( Freshers can apply )

Overview

Red Leaf Softwares & Services LLP delivers innovative software solutions, specializing in enterprise applications and web development. We focus on providing scalable, efficient, and high-quality technology solutions to our clients.

Key Responsibilities

• Handle inbound and outbound calls, emails, chats, training support, and data entry related to customer inquiries.
• Provide accurate and timely information about company products and services.
• Resolve customer complaints and issues in a professional and efficient manner.
• Escalate complex queries to the relevant department when required.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure resolution and achieve customer satisfaction.
• Collaborate with internal teams to continuously improve the overall customer experience.

Requirements

• Freshers are welcome to apply.
• Excellent verbal and written communication skills in English (fluency required).
• Bachelors degree in any discipline (preferred).
• Strong problem-solving, interpersonal, and customer-handling skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and basic computer applications.

Salary & Benefits

• Salary: As per company standards and based on interview performance.
• Training will be provided.

Additional Information

Company Name: Red Leaf Softwares & Services LLP

Website:

Location: 503, B-Wing, Gopal Palace, OPP. Venus Stratum, Nehru Nagar, Ahmedabad, Gujarat

Phone:

Email:

Office Hours: 10:00 AM to 7:00 PM (Monday to Saturday)

• Probation Period: 3 Months | Notice Period: 2 Months