Customer Support Executive - Night Shift

Job Description

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.

As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

Responsibilities

• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media and phone calls.
• Resolving customer complaints and queries. Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.

Requirements

• Previous Experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Exceptional verbal and written communication skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions