Customer Support Engineer

At Tekion, were building the only cloud -native platform that is transforming the automotive retail industry, leap frogging it into the future and providing unparalleled customer experience. Were creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). Were harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. Were inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!Core Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate

internal teams

Ability to understand the application both functionally and technically

Ref er to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manualsRequired Skills:

Experience as an Application/Product/Customer Support Engineer.

Ability to learn and master employer-specific software

Complex problem solving

Written and verbal communication skills

Ability to diagnose & address application issues

Basic understanding of IoT and software - preferred not mandatory

Candidate should be ready for rotational shiftPerks and Benefits

• Hands on experience on chats / Ticketing tools