Customer Support Engineer

Job Summary:

We are seeking a dynamic and technically skilled Customer Support Engineer to join our sales team. The ideal candidate to be conversant with Bearings and Oil Seals, Bearing Maintenance Products, Bearing related Services like Condition Monitoring, etc and familiar with industries such as Steel, metallurgy , chemical, textile,, power, oil and gas, agriculture, FMCG, general workshops etc . The role requires extensive field visits to customer factories located in Eastern Zone. (West Bengal, Odisha, Jharkhand etc), focusing on customer relationship management, technical support, and driving sales growth.

Key Responsibilities:

1) Support the Sales Head by assisting:

oIn Sales and service targets for Bearings and accessories by way of customer visits.

oIn executing the defined strategy by coordinating sales and service operations across regions/customers.

oIn generating enquiries & coordinating the quotes, delivery schedules.

oIn Maintaining and strengthening customer relationships through timely communication and support.

oIn Technical Clarifications, training, presentations, and technical demonstrations for customers or internal teams.

2) Work closely with internal teams (sales, service, logistics) for smooth order execution.

3) Assist in regularly follow up on quotes, payment collections and resolve billing-related issues with internal teams.

4) Prepare detailed technical reports of the site visits

Skills & Qualifications:

• Bachelors Degree or Diploma in Mechanical Engineering .
• 3 or 5year experience minimum.
• Fluency in English, Hindi, Bengali
• Technical knowledge of installation and commissioning lubrication products is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for presentations, data management, and official correspondence.
• Any additional technical or management certifications will be considered a plus.
• Strong communication skills to effectively convey technical concepts to customers and team members.
• Willingness to travel extensively within Eastern Zone. (West Bengal and Odisha)