Customer Support

About Cybage

Cybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the worlds largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital Excellence.

We are specifically looking for Freshers with excellent Comm skills in English.

Requirement details:

Supporting Staging & Porduction: Managing daily content strategies and production validation testing (PVT)

Optimise Search and Merchandising: Improve website search and product merchandising Product enrichment and maintence

coordination and optimisation: Collaborate with product coordination team for product optimisations to lift conversion Testing for DM & CRM:

Conduct test for digital makreting and CRM channels

Competitor Analysis: Perform daily competitor reviews and analysis and monitor activities of competitors and delivery weekly reports Cateogry Optimisation Support: Assist in enhancing category pages and user navigation

Lead Gifting Section: Oversee and update the wesbite's gifting area

Reporting & Insights: Develop and provide insights from daily/weekly reports. Act as the 2IC for the eCommerce Manager

Project Support and Input: Contribute to adhoc and planned projects Content Coordination and Approval

Trade:

• Managing daily content strategies and Supporting Staging & Production
• Improve website search, enhance category pages and user navigation
• Conduct test for digital marketing and CRM channels
• Perform daily competitor reviews and analysis and monitor activities of competitors and delivery weekly reports
• Assist in campaign content development, handle weekly briefs and staging systems
• Oversee websites gifting area, contribute to adhoc and planned projects
• Act 2nd in command for Trade Manager, develop and provide insights from daily/weekly reports

Product Enrichment:

• Quality check and publish products on the customer website in-line to the guidelines and ensuring compliance with SLAs.
• Working on E-mails to make sure suppliers follow clear rules for the product information they give us and ensuring compliance with SLAs
• Audit and match products to the right categories using customer guidelines.

Promotions:

• Previewing offers for Campaign going live
• Collaborate with content and catalog team to ensure offers optimized during campaigns
• Ensure all promotional campaigns meet platform guidelines and deadlines
• Upload offer for the upcoming campaigns/Sale

DSV Integration & Seller Performance:

• Timely delivery and ownership of from start to end of a supplier on boarding
• Provide email support for technical issues with orders to suppliers/internal stakeholders
• SLA Monitoring: rigorous follow ups and escalate to internal stakeholder when needed, as well as work closely with various internal teams to ensure everything on track
• Work on tickets assigned by Customer service agents and work back with supplier to resolve
• Vendor Liaison: Act as POC's for sellers and providing feedback and ensuring compliance with SLAs
• Train vendors on usage of customer systems