Customer Support (CRM)

Job Description:

We are looking for enthusiastic and customer-focused Customer Support Executives for an Inbound Voice Process . The role involves handling incoming customer calls, resolving queries, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently
• Understand customer issues and provide accurate solutions
• Resolve queries related to products/services, billing, or technical support
• Maintain proper call etiquette and communication standards
• Document customer interactions and update CRM systems
• Escalate unresolved issues to the relevant team when required
• Meet quality, productivity, and customer satisfaction benchmarks

Eligibility Criteria:

• Education: Any Graduate
• Experience:
• Freshers are welcome
• Up to 3 years of experience in customer support / BPO (Inbound Voice preferred)

Qualification: Any Graduate

Insurence Is good a Plus.

• Hindi and English is mandatory and Graduation is mandatory