Customer Support Associate

About Us:

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education. We help the study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.

Every day thousands of students use our products to explore universities, connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitYs Appscale Academy Initiative !! Were also ranked #18 on AppStore Top Charts - Education!

About the Role:

We are looking for a Customer Support Associate to join our support team. This role is suitable for both freshers and experienced candidates who possess strong communication skills and a customer-first mindset. The selected candidate will be responsible for handling student/customer queries across multiple channels and ensuring a smooth support experience.

Key Roles & Responsibilities:

Handle inbound and outbound calls to resolve student/customer concerns.

Manage and respond to reviews on platforms such as Google, Play Store, and Trustpilot.

Conduct follow-ups with Premium students/customers.

Coordinate with internal teams (Sales, Tech, Finance, Product, etc.) for query resolution.

Participate in internal and team collaboration calls.

Handle ad-hoc or special requirements from other teams as assigned.

Follow company processes, SOPs, and quality standards.

Required Skills & Qualifications:

Graduate/Undergrad in any discipline.

Freshers or candidates with prior customer support experience are welcome.

Good verbal and written communication skills.

Ability to handle calls, emails, and basic tools/CRM systems.

Strong problem-solving and coordination skills.

Ability to multitask and work in a fast-paced environment.

Willingness to learn and adapt.

Location - Nariman Point, Mumbai

Email -

At Yocket , we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you in our team!