Customer Support Associate

Position: Customer Support Associate

Location: Mahadevapura, Bangalore

Experience: 2-4 Years

Role Type: Full-time, In-office

Working days: 6 days working

Day Shift: 9-hour working, rotational from 8:30am - 8:30pm

About Us:

Founded in 2014, WaterScience is revolutionizing non-drinking water filtration. Featured as a leader in home filtration solutions, weve empowered over 700,000+ homes and more than 2 million daily users. Our portfolio spans shower and tap filters, water softeners, and hard-water solutions that make everyday life healthier and more sustainable.

Weve grown from a small warehouse in Bangalore to an integrated team of over 60 people across 6 cities in India.

Our vision?

To set new standards in non-drinking water filtration while fostering healthier lives and contributing to a sustainable planet.

What Youll Do:

1. Customer Assistance:

• Handle pre-sales inquiries, guiding customers on product selection, features, and benefits.
• Provide post-sales support, addressing installation, troubleshooting, and order-related queries.

2. Multi-Channel Support:

• Respond to customer queries via chat, email, and phone calls in a professional and timely manner.
• Ensure quick resolution while maintaining high customer satisfaction (CSAT) scores.

3. CRM & Documentation:

• Log all customer interactions, track queries, and update records in the CRM system.
• Identify recurring issues and suggest process or product improvements.

4. Collaboration & Feedback:

• Work closely with the sales, logistics, and technical teams to ensure a seamless customer experience.
• Proactively collect and share customer feedback to improve support processes and product offerings.

What Were Looking For:

• Experience: 1-3 years in customer support (voice & non-voice, chat, email, inbound/outbound calls).
• Strong Communicator: Fluent in both English and Hindi with excellent verbal and written skills.
• Multi-tasking Ability: Comfortable handling high volumes of calls and chats concurrently.
• Problem Solver: Quick thinker who can analyze customer concerns and provide effective solutions.
• Tech-Savvy: Familiarity with CRM tools, ticketing systems, and customer support software.
• D2C Experience: Background in supporting customers for D2C brands, especially in e-commerce or home appliance sectors (preferred).

Why Join Us?

• Dynamic Growth: Be part of a fast-growing company that values innovation and action.
• Impactful Work: Help solve real-world problems by bringing clean water to households across India.
• Career Opportunities: Your work matters, and so does your growth.

Learn more about us at www.waterscience.in