Customer Support Associate

Broad scope of work for Customer Service Associate (CSAs) to be posted at Asset Recovery Vertical.

Location: Lucknow

Department: Asset recovery vertical

Qualification: B.COM/M.COM, CA/CS

Budget: 25000-30000 Per month

JOB DISCRIPTION

The CSAs will be broadly responsible for the following:

Daily monitoring of recovery data in Non-Performing Assets [NPA] accounts through system generated reports.

To collect and analyze relevant data for reporting purposes to the Senior management.

To assist officers in preparing recovery related reports/other relevant reports to be furnished to Top Management at regular intervals.

To assist in various audit/statutory audit / RBI Audit / Accounting/Closing related works.

To draft office notes related to various tasks assigned for perusal and approval of delegated authority.

To engage/follow up with branches/ARV units via Telephone/email correspondences/online communication platforms etc. for collating requisite data for recovery monitoring purposes and onward submission to senior management.

Organizing Teams Meeting

To assist in submission of periodical data to Regulator / Govt. Institutions / Statutory Authorities.

To engage/follow up and co-ordinate with Other Verticals/Cells/Departments for assigned tasks to ensure smooth functioning of work at ARV.

Any other task/instructions assigned related to Asset Recovery Vertical

Pre-requisites

Should have adequate working knowledge of Microsoft Word/Excel/PowerPoint 2016 and Advance Versions.

Reasonable command over exchanging correspondences via email/telephone in English & Hindi languages. Should have basic knowledge of working with Microsoft Outlook

Good communication skills both in Hindi and English

Good drafting skill.

Ability to demonstrate Team-work and work synergistically with other staff to achieve organizational goals.

Preliminary knowledge about SARFAESI Act 2002, Debt Recovery Tribunal, and National Company Law Tribunal/Lok Adalat.