Customer Support Associate

Were Hiring: Customer Support Associate | Join Granotone

At Granotone, were building a creative ecosystem for artists and makers across India. As we continue to grow, were looking for a Customer Support Associate who can deliver a seamless and delightful experience to our customers.

As a Customer Support Associate, you will be the first point of contact for our customers across multiple channels and play a key role in building trust and satisfaction.

Handle customer queries via WhatsApp, email, and calls

Resolve product-related concerns and provide accurate information

Coordinate with internal teams (logistics, sales, operations) for issue resolution

Manage order tracking, returns, and complaints

Maintain records of customer interactions and feedback

Identify patterns in customer issues and suggest improvements

Strong communication skills (Hindi + English)

Problem-solving mindset with a customer-first approach

Basic knowledge of Excel and CRM tools (preferred)

Prior experience in customer support or e-commerce is a plus

Interest in art, craft, or creative products is an added advantage

Agra

Work with a fast-growing creative brand

Opportunity to learn and grow in e-commerce & customer experience

Dynamic and collaborative team environment

Interested?

Send your resume to info@grantone.com or DM us directly.