Customer Support Associate – (Global Accounts)

Company Description

SalesOne helps B2B companies scale revenue without the cost and complexity of building an in-house outbound sales team.

We partner with startups and growth-stage businesses to deliver end-to-end outbound execution - from ICP definition, lead research, and list building to email outreach, LinkedIn prospecting, appointment setting, and sales operations.

Our approach is data-driven and built for predictable pipeline growth. By combining strategy with execution, we enable founders and leadership teams to focus on closing deals while we consistently generate qualified meetings.

SalesOne works with B2B founders across industries to improve outbound performance, streamline sales systems, and accelerate go-to-market results.

Role Overview

We are looking for a Customer Support Associate (Global Accounts) to handle client queries, provide accurate information, and ensure a smooth customer experience across multiple communication channels.

The ideal candidate has strong communication skills, a positive attitude, and a genuine interest in customer service.

Key Responsibilities

• Handle customer inquiries via email, chat, phone, or social platforms
• Understand customer needs and provide clear, effective solutions
• Maintain accurate records of customer interactions using CRM tools
• Follow up with customers to ensure issue resolution and satisfaction
• Coordinate with internal teams (Sales, Tech, Operations) when required
• Escalate complex issues to the appropriate department promptly
• Meet defined service quality standards and response time SLAs
• Share feedback and suggestions to improve overall customer experience

Requirements & Qualifications

Bachelors degree in any discipline (preferred, not mandatory)

01 years of experience in customer support or customer service

(Freshers with strong communication skills are welcome to apply)

Excellent verbal and written communication skills

Strong problem-solving and interpersonal abilities

Ability to handle multiple customer interactions efficiently

Basic computer proficiency (MS Office, email, CRM tools)

Willingness to work in shifts (if applicable)

A customer-first mindset with a professional attitude

Perks & Benefits

• Work Tools: Apple MacBook (Apple Silicon-based) provided
• Performance Bonus: Incentives based on performance and project completion
• Global Exposure: Work closely with international clients and teammates
• Office Amenities: Free snacks and beverages
• Flexibility: Flexible work hours and informal dress code
• Work Schedule: 5-day work week