Customer Support Associate

Job Title: Customer Service Associate

Location: Vidya Jeevan, Knowledge Park I, Greater Noida

Preferred Candidate: Residing with family in Greater Noida / Delhi NCR

Key Responsibilities

• Attend incoming calls and make outbound calls as required.
• Maintain polite, professional, and attentive communication with students and parents.
• Manage and guide students within the institute premises.
• Maintain data, prepare daily/weekly reports, and update records accurately.
• Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist with scheduling, coordination, and administrative tasks.
• Support daily operational activities and ensure smooth functioning of the centre.
• Escalate issues to the management team when required.
• Provide basic tech support (system login, form updates, simple troubleshooting) when needed.

Required Skills & Qualifications

• Minimum 0-1 years of experience in customer service.
• Strong communication skills (verbal and written).
• Good command over MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer-centric approach.
• Basic technical understanding is a plus.

Preferred Candidate Profile

• Residing in Greater Noida, preferably with family.
• Comfortable with on-site working at Vidya Jeevan, KP-1.
• Immediate joiners preferred.

Work Environment & Benefits

• Supportive work culture
• Growth opportunities within the organization
• Professional learning and development exposure