Customer Support Associate

Role Overview for Customer Support Associate :

We are seeking a dynamic and detail-oriented Customer Support Associate (Telugu) to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.

What will you do?

• Handle inbound customer interactions through calls, emails, and chat platforms.
• Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).
• Engage with prime users to gather feedback (~500 users per month).
• Manage Prasad refund requests and collect address details (~4050 cases).
• Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.
• Maintain accurate records of customer interactions and transactions.

Who You Are?

• Proficiency in Telugu and English, with strong written and verbal communication skills. Kannada/ Tamil will be an added advantage
• Excellent grammar and attention to detail in written correspondence.
• Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
• A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
• Enthusiastic about helping customers and delivering excellent service.
• Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).
• Eagerness to work in a fast-paced, rapidly growing startup environment.