Customer Support Analyst

Key Responsibilities

• Handle inbound and outbound customer calls related to US banking services.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain a professional and customer-focused approach during all interactions.
• Record customer interactions and update details in the system.
• Follow company guidelines, compliance, and service standards during calls.
• Escalate complex issues to the concerned department when required.
• Ensure high levels of customer satisfaction and service quality.

Required Skills

• Excellent communication skills in English.
• Strong customer service and problem-solving skills.
• Ability to work in night shifts / 247 rotational shifts.
• Basic computer knowledge and ability to handle CRM systems.
• Prior international voice process or banking process experience will be an added advantage.