Customer Success Specialist

Customer Success Specialist Delhi NCR

Location: Delhi NCR (On-site; no WFH/hybrid option)

Employment Type: Full-time

Industry: SaaS | EdTech | Higher Education Quality Assurance

Reports To: Head Customer Success

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

Studium is Indias most advanced accreditation intelligence platform . We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.

Our clients include premier institutions like IIMs, NMIMS, DY Patil , and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education .

Learn more:

Role Overview

We are looking for a Customer Success Specialist (Delhi NCR) to manage client relationships and support new business development.

• 70% Customer Success | 30% Business Growth
• Youll be Studiums key representative in Delhi NCR , working directly with top colleges and universities.

This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education .

Key Responsibilities Customer Success

• Act as the primary contact for all active clients in Delhi NCR
• Conduct regular college visits to support adoption and implementation of Studium tools
• Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
• Train faculty and administrators on product usage
• Ensure client satisfaction, timely resolution, and strategic follow-up