Customer Success Specialist

Support Consultant Bizom (SaaS)

Location: Bangalore

Employment Type: Full-time | On-site

Compensation: 9 LPA-10 LPA (10% Variable) (Including PF and PGDM monthly fees of 6,666)

Eligibility Criteria

• This role is only forgraduates(postgraduate candidates should not apply).
• You must haveexceptional spoken and written English communication skills.
• Pursuing thePGDM program along with this job is mandatory and non-negotiable.

About the role:

At Bizom , customer obsession isnt just a phrase its how we operate. Were looking for high-energy, curious, and driven Support Consultants who enjoy solving complex customer challenges and working closely with enterprise clients.

In this role, youll be part of the Customer Success Support team for one of our largest international clients, supporting users across multiple countries and ensuring a seamless post-go-live experience.

Youll work at the intersection of technology, customers, and internal teams , helping users adopt the product successfully while meeting strict SLAs and quality benchmarks.

Your role & responsibilities:

• Understand software architecture and configure the product to meet customer requirements.
• Work with master data , service requests, and troubleshoot data-related issues.
• Handle client interactions , capturing requirements and coordinating with internal teams.
• Collaborate with internal stakeholders and clients to identify issues and provide technical assistance within defined SLAs .
• Help customers generate reports and provide expert guidance on product usage.
• Perform quality checks on deliverables and conduct UAT , ensuring client sign-off.
• Drive user adoption post go-live and share regular updates with clients.
• Monitor tickets raised on the support tool and ensure timely, effective resolution.
• Provide Root Cause Analysis (RCA) for critical tickets and incidents.
• Maintain documentation including FAQs and address knowledge gaps.
• Coordinate with internal and client stakeholders for web/app upgrades and ensure smooth releases.
• Document end-to-end test cases for change requests (CRs) and feature upgrades.

Requirements:

• Excellent written and verbal communication with strong documentation skills.
• Computer- and mobile-savvy with working knowledge of MS Excel .
• Understanding of the FMCG business model .
• Willingness to work in a fast-paced, high-pressure startup environment .
• Experience in SaaS product onboarding and support is a strong advantage.

Why us:

• People-first culture built on trust, ownership, and collaboration .
• Freedom to experiment, learn from failures, and grow without micromanagement.
• Open culture easy access to leaders, mentors, and peers across teams.
• Strong belief in collective success and continuous learning.

What you will get:

• Comprehensive healthcare coverage .
• Maternity & paternity leave because family comes first.
• 21 annual paid leaves to recharge and reset.
• Meals on the house through our in-house cafeteria.

What you won't get:

• No rigid loginlogout culture.
• No spoon-feeding ownership is expected and encouraged.
• No Yes Maam / Yes Sir culture.
• No blame games only accountability and learning.

Please feel free to share your resume at