Customer Success Specialist

Resolute is a fast-growing email marketing agency based in Hyderabad, working with US-based clients. We help brands improve customer retention, campaign performance, and long-term growth through high-quality email marketing execution and strong client partnerships.

As we continue to expand, we are looking to hire a Customer Success Specialist to join our team and support clients through onboarding and ongoing operations.

What Were Looking For

• Prior experience of 36 years in Customer Success / Account Management / Client Services roles
• Strong exposure to client-facing environments, preferably in an agency or marketing services setup
• Experience in Email Marketing is a strong plus
• Comfortable working in the US shift
• MBA or any graduation with relevant client-facing experience
• Ability to work independently in a fast-growing team

Key Skills

• Client Relationship Building Strong relationship-building skills with a proactive approach
• Effective Communication Ability to translate technical concepts into clear client-friendly insights
• Project Management Manage multiple accounts and deliverables with strong coordination
• Ownership & Accountability Drive customer success post-sales
• Problem-solving Mindset Resolve client concerns by working with internal stakeholders
• Process Orientation Strong in prioritization, follow-ups, and execution
• Industry Curiosity Interest in email marketing trends and best practices

Key Job Responsibilities

• Serve as the main point of contact for assigned customer accounts
• Own client onboarding and transition into BAU operations
• Identify client pain points and drive resolutions with internal teams
• Manage multiple client projects while ensuring high-quality delivery
• Collect customer feedback and improve service delivery continuously
• Communicate service value clearly to support renewals and retention
• Work closely with Sales and Delivery teams for smooth execution
• Ensure every customer feels supported and set up for success