Customer Success Specialist

Job Title: Customer Success Specialist AWS Cloud

Location: Pune, Maharashtra

Job Type: Full-Time

Job Overview

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join

our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize

the value of their AWS investments. This role requires a mix of technical knowledge, business

acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure

overall customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for assigned AWS customers, building strong

strategic relationships.

Drive adoption of AWS services, ensuring alignment with customer business objectives.

Analyze usage patterns and recommend cost optimization strategies, including

Reserved Instances, Savings Plans, and right-sizing of resources.

Coordinate with AWS Solutions Architects, Support, and Professional Services teams to

resolve technical and operational challenges.

Conduct regular business reviews, track KPIs, and provide actionable insights for

continuous improvement.

Guide customers through cloud migration, modernization, and best practice

implementation.

Proactively identify risks, potential issues, and opportunities to enhance customer

experience and cloud ROI.

Must-Have Skills

Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront,

etc.)

Excellent customer relationship management and communication skills

Ability to translate technical concepts into business value

Experience with cost optimization and ROI analysis in cloud environments

Project/account management skills with the ability to manage multiple customers

simultaneously

Analytical problem-solving and performance monitoring skills

AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)

Good-to-Have Skills

Experience with specialized AWS services (AI/ML, serverless, DevOps)

Hands-on cloud migration experience

Data analysis and visualization skills (QuickSight, Tableau, Excel)

Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)

Change management and internal training experience

Project management certifications (PMP, Agile, Scrum)

Alternative Skills (Optional)

Knowledge of Azure, Google Cloud, or multi-cloud environments

Technical consulting or pre-sales experience

IT service management (ITIL) knowledge

Basic scripting (Python, Bash, PowerShell)

Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)

Business analysis and KPI tracking skills

Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field (or

equivalent experience)

37 years of experience in cloud computing, customer success, or technical account

management

AWS certifications highly preferred

Why Join Us

Work with cutting-edge cloud technologies and enterprise clients

Opportunity to shape cloud adoption strategies and drive measurable business

outcomes

Collaborative and innovative team environment