Customer Success Specialist

At mavic.ai , were building the worlds first AI brand marketerone that actually works in the messy, real world.

Great products are built by listening obsessively to customers, fixing whats broken, and doubling down on what delights.

Were looking for a Customer Success Specialist who treats every customer conversation as signalnot noise.

This role sits at the intersection of customers, sales, and product .

We dont care about customer support scripts. We care about customer outcomes.

We want someone who:

• Listens like a detective, not a chatbot
• Explains things simply without talking down
• Thinks in systems, not one-off fixes
• Notices patterns before dashboards do
• Can translate human frustration into actionable product insight

Translation: You help customers winand make mavic smarter because of it.

You will:

• Handle customer inquiries across all channels | (in-app, email, chat, WhatsApp, socialsreal humans, real questions)
• Run customer demos alongside sales | Helping prospects understand how mavic fits their workflow, not just what buttons to click
• Build and maintain customer FAQs, help docs, and quick-start guides | So customers can help themselves without feeling abandoned
• Own post-signup customer experience | Onboarding, follow-ups, check-ins, renewalsmaking sure customers actually succeed with mavic
• Be the voice of the customer internally | Youll surface feedback, pain points, and feature requests into product discussions and planning
• Work closely with sales, product, and marketing | Making sure customer reality is represented in what we build and how we sell

Real Impact, Every Day

You directly influence retention, renewals, and product direction.