Customer Success Specialist

Shoplinky is a creator-commerce & affiliate platform helping brands collaborate with creators and track performance seamlessly.

Youll own onboarding, activation, and ongoing success for brands & creators , ensuring they get real value from Shoplinky.

• Onboard and activate new brands & creators
• Be the main point of contact for customers
• Help launch campaigns and affiliate programs
• Drive product adoption and reduce churn
• Share customer feedback with product & sales teams

• 15+ years in Customer Success / Account Management / SaaS Support
• Strong communication & relationship skills
• Startup mindset; comfortable with fast-moving teams
• Bonus: SaaS, influencer marketing, eCommerce, or Shopify experience

Shoplinky is where creators, brands, and commerce meet . Were building tools that make influencer marketing simple, trackable, and scalable without spreadsheets, manual follow-ups, or guesswork. Youll work directly with founders, move fast, take ownership, and see the real impact of your work on brands and creators from day one. If you enjoy building things early, solving real problems, and growing with a productnot just maintaining oneShoplinky is the place for you.

Interested?

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