Customer Success Specialist (Internship)

About FlexyPe

FlexyPe is a cutting-edge one-click checkout provider for D2C brands. Since our inception, we have processed over INR 120+ crores in transactions, with a monthly average of INR 15 crore. We are a tight-knit team of 10 passionate and relentless individuals dedicated to revolutionizing the checkout experience. As we expand our team, we are looking for a driven Customer Success Specialist to join our journey.

Were small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

Role Overview

Were looking for a dynamic Customer Success Specialist to join our team. This is a hands-on role where youll be the bridge between our product, tech team, and clients, ensuring smooth operations and exceptional customer experiences.

What Youll Do: -

• Develop a deep understanding of our product, its features and benefits.
• Work closely with existing clients to understand their challenges and proactively resolve them.
• Collaborate with the tech team to address issues swiftly and efficiently.
• Assist in onboarding new clients, ensuring a seamless experience.
• Leverage your analytical eye to identify trends and suggest improvements.
• Keep the clients engaged.

What Were Looking For

• Freshers are welcome! Past experience in eCommerce, Shopify or fintech is a bonus.
• Quick learners who can grasp the ins and outs of our product.
• Strong communication and problem-solving skills.
• A knack for analytics to understand customer pain points and recommend solutions.
• Self-starters with a customer-first mindset.

Stipend: 10,000 to 15,0000/month + Performance Bonuses

Duration: 6 months (Non-negotiable)