Customer Success Specialist

Customer Success Specialist

About the Role

The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.

Responsibilities

• Product specialist
• Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest.
• Knowledge of the domains served by Exxat.
• Participate in UAT activities for product feedback.

• Onboarding specialist
• As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat.
• Ability to learn and adapt quickly to new products or updates to existing products.
• Document the onboarding steps for future reference.
• Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion.
• Provide regular updates to the customer success manager and Ops lead(s).

Qualifications

• Minimum 3 to 5 years of overall work experience in Customer service/support, sales, and product training.

Required Skills

• Strong communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms).
• Ability to work with international clients (U.S).
• Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders.
• Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.
• Collaborate effectively with team members, technical teams, and leadership.
• Demonstrable ICT skills, including current Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively.
• A go-getter and a solution seeker.