Customer Success Specialist

Customer Success Specialist - Digital Port Clearance

Location: CFARER office Pune

Team: Customer Success

Reports to: Customer Success Manager

About the role

In this role, you will be part of our core team, working alongside Customer Success, Product Management, Development, and Sales. You will play a key role in customer support, maintaining and analyzing maritime and customer data, and supporting clients to ensure they get maximum value from our solutions. This is a role combining customer interaction, data responsibilities, and operational tasks.

What you will be doing

Customer Success & Operations

• Successfully onboard new customers.
• Perform back-office tasks such as data management and new account setup.
• Configure and add new ports to the platform as part of our global coverage roadmap.
• Provide customer support and ensure issues are resolved promptly.
• Work in shifts (a typical 95 mindset wont apply) and occasionally take weekend shifts.
• Maintain and update the database for our commercial maritime products.
• Proactively identify data discrepancies and perform corrections.
• Create documentation based on data analysis.
• Take ownership of the accuracy, consistency, and reliability of data.

What you bring

• Bachelors degree in Maritime Studies, IT, or a related field.
• 25 years of relevant experience in customer support or in the maritime sector (onboard, port services, or maritime software).
• A growth mindset and entrepreneurial attitudeyou see challenges as learning opportunities.
• Strong affinity with digitalization and IT; knowledge of SQL or GraphQL is a plus.
• Ability to work independently, stay organized, and handle multiple priorities.
• Strong communication skills and professional proficiency in English (spoken & written).
• Strong analytical and problem-solving skills with the ability to understand complex topics quickly.
• Enthusiasm for working with people combined with accuracy in managing and interpreting data.

Nice to have

• Interest in maritime rules and regulations.
• Experience in data collection, documentation, or data management.
• Familiarity with digital maritime solutions.

What we offer

CFARER provides a work environment driven by strong leadership, professional growth, and a healthy work-life balance. We use modern tools and embrace digital opportunities that help us scale and innovate.

You can expect:

• An international work environment and culture.
• Great learning and development opportunities.
• A challenging and stimulating role combining customer success and data analysis.