JD-CUSTOMER SUCCESS SPECIALIST

About BRAHMAA.AI

BRAHMAA.AI is building the worlds first Agentic AI Business OS, powered by intelligent

agents that act as digital replicas of employees across HR, Sales, Finance, and Operations.

Unlike traditional AI, BRAHMAA.AI doesnt just assistit plans, acts, and delivers outcomes

autonomously, helping businesses scale faster by removing barriers in Planning, People, and

Process.

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About FASTOR7 Technology (Parent Company)

Fastor7 is a technology-led digital business solutions and growth partner helping brands build,

scale, and transform across technology, design, marketing, media, and immersive

experiences.

Fastor7 operates through its Digital Business Universe, inspired by the five elements of

nature:

Earth (Tech Product Studio): Custom platforms, apps, SaaS, and scalable technology

solutions

Water (AI & AR Lab): Intelligent automation, AI/AR experiences, and next-gen

innovation

Fire (Media House): High-impact brand storytelling and video content

Wind (Marketing Studio): Data-driven growth, reach, and engagement

Sky (Design Studio): Premium UI/UX, brand identity, and digital experiences

Together, these elements deliver holistic, outcome-driven solutions for clients in India and global

markets.

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Job Description: Customer Success Specialist Role Overview

We are looking for a Customer Success Specialist who will be responsible for ensuring customers achieve maximum value from our SaaS products. The role focuses on customer satisfaction (CSAT), renewal retention, relationship building, and overall customer experience , while acting as a trusted advisor to our clients.

Key Responsibilities

Own and manage the end-to-end customer lifecycle , from onboarding and product implementation to renewals.
Ensure high Customer Satisfaction (CSAT) by proactively addressing customer needs and concerns.
Drive renewal retention by maintaining strong relationships and identifying expansion opportunities.
Act as the primary point of contact for assigned customer accounts.
Support customers during product implementation and ensure smooth adoption of the SaaS platform.
Collect, analyze, and act on customer feedback to improve customer success outcomes.
Collaborate with internal teams (Product, Sales, Support) to resolve issues and improve customer experience.
Monitor customer usage, health metrics, and engagement to prevent churn.
Educate customers on best practices and product features to ensure long-term success.

Required Skills & Competencies

Strong understanding of Customer Satisfaction (CSAT) and customer success metrics
Experience in Renewal Retention and account management
Hands-on experience with SaaS-based products
Excellent Customer Experience management skills
Ability to gather and utilize customer feedback to drive success
Strong relationship-building and stakeholder management skills
Experience in product implementation and customer onboarding
Solid account management capabilities
Excellent interpersonal and communication skills
Problem-solving mindset with a customer-first approach

Preferred Qualifications

Bachelors degree in Business, Marketing, or a related field
Prior experience in a Customer Success, Account Management, or Client Relationship role
Experience working in a fast-paced SaaS environment

Customer Success Specialist

Brahmaa.ai

Job Description

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