Responsibilities:

Manage end-to-end customer relationships from post-sale through ongoing

account management across the Asia-Pacific region

Drive annual subscription renewals and identify expansion opportunities

Conduct product demonstrations, explain new features, and onboard new

customers

Monitor customer engagement metrics and conduct regular account health

reviews

Build and nurture strong customer relationships to increase product adoption and

satisfaction

Identify and execute cross-sell and upsell opportunities within existing accounts

Serve as the voice of the customer, providing feedback to internal teams

Work across multiple time zones to accommodate customers throughout the

region

Requirements:

Fluency in Mandarin and Cantonese (spoken and written) is essential for serving

customers in China, Hong Kong, and Taiwan

Professional proficiency in English

Minimum 2 years of experience in Customer Success, Account Management, or a

related role, preferably within an online or SaaS environment

Experience with CRM platforms and customer support tools such as Salesforce, or

similar systems, is highly desirable

Strong organizational skills with the ability to manage multiple accounts and

priorities simultaneously

Excellent interpersonal and communication skills with the ability to build rapport

and trust across cultures

Customer-centric approach with the ability to understand business needs and

deliver tailored solutions

Team player with high integrity, reliability, and attention to detail

Flexibility to work with customers across different time zones in the Asia-Pacific

region

Customer Success Representative