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Customer Success Manager

Viable Search Consultants

5 - 10 years

Gurugram

Posted: 01/01/2026

Getting a referral is 5x more effective than applying directly

Job Description

Key deliverables:

Strengthen, build, enhance existing partnership with corporate clients in assigned portfolio

Supporting them in leveraging Quest2Travel portal to derive tangible process & purchase savings

Cross sell products offered by Quest2Travel, primarily increasing Hotel penetration

On-board sister/ subsidiary companies of Parent companies for availing travel services

Track account performance on daily/ regular basis

Conducting Quarterly/ half yearly / annual Travel Business reviews

Monitor profitability of managed accounts & overall portfolio

To be points person for partners in streamlining and providing solutions in case of issues

Build strong web of influence within managed corporates

Ring-fence partnership from competition

Track & report competition activities to Sales & Business Development Team

Develop collaborative relationships across teams within and outside market

Support GM and Vice President to drive a winning culture within the team


Requirements:

Graduate or PGD with relevant corporate 5 to 7 year sales experience in TMC, Hotel or Airline industry

Proven track record in sales negotiations and closing skills with clients

Demonstrated experience in delivering aggressive sales results

Knowledge of consultative selling techniques within complex product lines and services

Working knowledge of Corporate Services product lines and industry technology products

Strong financial acumen

Strong communication and presentation skills with knowledge on MS word, excel

Requires strong resilience, high energy and a result driven approach

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