Customer Success Manager- US

Customer Success Manager US Clients

Location: On-site Noida, Sector 4

Shift: US Shift

Experience: 510 Years

Company: Maven Workforce

Working Days: 5 Days (MonFri)

Facilities: One-side drop cab (within 15 km), Dinner provided

Role Overview

Maven Workforce is hiring a Customer Success Manager responsible for managing and growing relationships with US clients. This is a pure Customer Success role focused on value delivery, engagement, retention, and account expansion not recruitment or sourcing.

You will act as a strategic partner to clients, ensuring satisfaction, identifying opportunities, and proactively solving problems before they escalate.

Key Responsibilities

• Own end-to-end client relationship post onboarding
• Conduct regular meetings, business reviews, and engagement calls
• Understand client goals and align services to business outcomes
• Ensure high client satisfaction and long-term retention
• Act as the voice of the customer internally
• Handle escalations with proactive and solution-oriented approach
• Perform smart and active problem solving before issues impact delivery
• Build stakeholder relationships and trust across client organization
• Drive cross-selling and upselling opportunities within existing accounts
• Identify growth opportunities and expand account footprint
• Create engagement plans and maintain communication cadence
• Track success metrics such as CSAT, retention, and account health
• Collaborate with internal teams to improve service quality

Required Skills & Qualifications

• 510 years experience in Customer Success (Staffing industry)
• Experience handling US clients
• Strong relationship-building and stakeholder management skills
• Proactive mindset with ownership attitude
• Excellent communication and presentation skills
• Strong negotiation and consultative approach
• Analytical thinking and smart problem-solving ability
• Ability to work in US shift from office

Preferred Profile

• Background in staffing / recruitment consultancy
• Experience managing enterprise or multiple accounts
• Proven track record in retention, expansion, and revenue growth

Benefits

• 5-day working week
• Dinner facility
• One-side cab drop (within 15 km radius)
• International exposure
• Growth-driven environment