Customer Success Manager
Spinny
0 - 0 years
Gurugram
Posted: 18/06/2025
Job Description
Role- Customer Success Manager
Location- Gurugram
Experience- 2- 6 years
About the role:
- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Stakeholder management, CX handling, ticket management and Warranty handling
- Responsible for handling customer escalations at city level Driving better customer experience with instant resolution at the time of delivery
- Ensuring process and policy adherence across the function so that CX experience is not impacted
- Understanding customer expectations in various aspects and sharing the same with central team
Requirements:
- Working knowledge and experience of automotive products, repairs and parts Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
About Company
Spinny is an online used car marketplace that allows individuals to buy, sell, and exchange pre-owned cars in a hassle-free and transparent manner. Spinny ensures a smooth customer experience by providing verified cars, quality checks, and transparent pricing.
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