Customer Success Manager

Growth Consultant Customer Success / SaaS

Location: Mumbai/Delhi

Employment Type: Full-time | On-site

Compensation: Compensation: 9 LPA-10 LPA (10% Variable) (Including PF and PGDM monthly fees of 6,666)

Eligibility Criteria

• This role is only forgraduates(postgraduate candidates should not apply).
• You must haveexceptional spoken and written English communication skills.
• Pursuing thePGDM program along with this job is mandatory and non-negotiable.

About the role:

Passionate about customer obsession ? So are we. At Bizom, were looking for hard-working, high-energy, and innovative Growth Consultants who enjoy rolling up their sleeves to solve customer challenges and work closely with enterprise clients.

Youll be part of a team dedicated to delivering outstanding customer experiences , driving adoption, and helping customers succeed with Bizom , our leading SaaS / cloud-based supply chain automation platform for the FMCG industry .

Roles & Responsibilities:

• Handle end-to-end implementation of Bizom for FMCG enterprise customers.
• Understand software architecture and configure the product to match customer requirements.
• Work with master data , assist with service requests, and troubleshoot data-related issues.
• Manage client interactions and communicate customer requirements to internal teams.
• Coordinate with stakeholders and provide technical assistance within defined SLAs .
• Help customers generate reports and provide deep expertise on product usage.
• Document customer requirements and obtain formal sign-offs.
• Perform quality checks on deliverables and conduct UAT , ensuring client approval.
• Drive user adoption post go-live and share regular updates with customers.

Requirements:

• Excellent verbal and written communication with strong documentation skills.
• Computer- and mobile-savvy with working knowledge of MS Excel .
• Understanding of the FMCG business model .
• Willingness to work in a high-pressure, fast-growing startup environment .
• Experience in SaaS product onboarding and support is a strong advantage.

What Its Like Working with the Customer Success Team:

• Work with ambitious, result-oriented teams across the globe.
• Own and develop your own strategies and drive outcomes independently .
• Be a key consultant for Fortune 500 and enterprise clients .
• Gain deep expertise by becoming a vertical specialist .
• Drive real business impact by helping customers transition to mobile-first technologies .

Why us:

• People-first culture built on trust, ownership, and collaboration .
• Freedom to experiment, fail, learn, and grow.
• Strong belief in collective success and shared accountability.
• Open culture with easy access to leaders, mentors, and peers.
• Courage to speak up, do the right thing, and serve customers with integrity.

What you will get:

• A workplace that believes work should be fun and meaningful.
• Freedom to design and shape your own role .
• High ownership with strong support systems.
• A clear path to grow into a leader .
• Wellness initiatives, fitness activities, and regular health sessions.
• Fresh meals every day at our in-house cafeteria.

What you won't get:

• No punch-in / punch-out culture.
• No spoon-feeding ownership is expected.
• No micromanagement outcomes matter more than hours.

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