Customer Success Manager

Customer Success Executive SaaS / CRM

Location: Pune or Bangalore

Employment Type: Full-time, On-site

Experience: 13 years

Compensation: 6 LPA (Including PF and PGDM monthly fees of 6,666)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills .
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About Leadrat:

Leadrat is a rapidly growing CRM SaaS platform built for the real estate ecosystem, powering agents and teams with intelligent tools to manage leads, drive conversions, and scale business with data-driven workflows. Our product helps real estate professionals streamline operations and close more deals with consistency and visibility.

At Leadrat, we combine deep domain expertise with cutting-edge technology to deliver software that transforms how real estate professionals grow their business.

Role Overview:

As a Customer Success Executive , youll be a key member of the Customer Success team, ensuring our users get exceptional value from the Leadrat platform. Youll act as a trusted partner to customers guiding them through onboarding, adoption, issue resolution, and ongoing success while helping strengthen long-term relationships.

This role is ideal for someone who is customer-centric, proactive, tech-savvy, and motivated by helping users succeed.

Key Responsibilities:

• Onboard new customers and guide them through product setup and adoption.
• Provide timely support and resolution for user queries via phone, email, and chat.
• Build and maintain strong customer relationships to drive satisfaction and retention.
• Understand customer goals and help them maximize value from the platform.
• Log and track customer interactions and feedback in the CRM.
• Collaborate with Product, Sales, and Support teams to improve user experience.
• Share insights and suggestions that help refine internal processes and product enhancements.

Ideal Candidate:

• 13 years experience in Customer Success, Account Management, Support or related client-facing roles.
• Strong communication skills with ability to explain technical concepts simply.
• Customer-first attitude with patience, empathy, and problem-solving approach.
• Comfortable using CRM or SaaS products, and learning new tools quickly.
• Ability to manage multiple priorities and deliver high-quality service.

Please feel free to drop your resume at