Customer Success Manager

Customer Success Associate B2B SaaS

Location: Bengaluru

Experience: 1-4 years

Work Mode: Monday to Saturday, Onsite

Compensation: 6-8 LPA (Including PF and PGDM monthly fees of 6,666)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

Want to build a career in Customer Success, SaaS, and Client Relationship Management?

About Buildesk:

Buildesk is a fast-growing PropTech SaaS company helping real estate developers and channel partners digitize their operations.

Our platform powers:

• Marketing Automation
• Sales CRM
• ERP (Procurement & Finance)
• Channel Partner & Vendor Management
• Customer & Broker Apps

Your Role as Customer Success Manager:

You will be the primary owner of customer successfrom onboarding to renewalensuring clients see measurable business value from Buildesk.

What Youll Do:

• Own client onboarding & implementation, including product setup, configuration, and training
• Act as a trusted advisor, understanding customer workflows across sales, marketing, procurement, and finance
• Drive product adoption, retention, renewals, and account growth
• Identify upsell and cross-sell opportunities within existing accounts
• Serve as the first escalation point for client issues and work closely with product & support teams
• Track account health, usage, and customer satisfaction, sharing insights with leadership and product teams

What Were Looking For:

• 25 years of experience in Customer Success / Account Management / Client Servicing
• Strong exposure to B2B SaaS, ERP, or CRM products
• Excellent communication, stakeholder management, and presentation skills
• Ability to manage multiple accounts and priorities simultaneously
• Comfortable working with CRM tools, Excel, and reporting dashboards

Why Join Buildesk?

• Work on a scaled SaaS product with real enterprise impact
• Own accounts end-to-end, not just support tickets
• High visibility role with product, leadership, and revenue teams
• Strong growth path toward Senior CSM / Account Lead / CS Ops

Please feel free to share your resume at hiring@skillveda.ai