Customer Success Manager
Recro
5 - 10 years
Bengaluru
Posted: 10/12/2025
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Job Description
Job Details:
Job Title: Partner Success EdTech
Location: Hybrid (3 days from office)
Work Schedule:
- Shift Timings: 5:30 PM 2:30 AM or 6 PM 3 AM (Two-way cab provided)
- 5 days working, 2 consecutive offs
- Additional Shift Allowance: 750/day
About the Role
We are looking for a Parnerer Success with strong experience in interacting with US-based customers . The ideal candidate should have prior exposure to the EdTech industry and a mission-oriented career focus in the education space. You will work closely with global customers, ensuring smooth onboarding, consultation, and technical support.
Key Responsibilities
- Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
- Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
- Handle customer success, consultation, and technical support requests effectively.
- Document issues, track progress, and ensure timely resolution.
- Collaborate with internal teams to improve product adoption and customer experience.
- Provide feedback to product/engineering teams based on customer insights.
What We Offer
- Competitive CTC + 750/day shift allowance .
- Hybrid model with 3 days working from office.
- Career growth opportunities in the EdTech domain .
- Exposure to working with international clients.
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