Customer Success Manager (HR Tech / HRMS)

Experience: 47 Years (HR Tech / HRMS Experience Mandatory)

About the Role

Seeking a Customer Success Manager with strong HRMS / HR Tech experience to own customer relationships, drive adoption, and ensure value delivery across our HR platform.

Key Responsibilities

• Manage end-to-end relationships for enterprise HRMS customers.
• Drive product adoption, usage, renewals, and customer satisfaction.
• Act as the primary escalation point for functional HRMS queries.
• Conduct trainings, release updates, and ROI/value discussions.
• Ensure SLA compliance and maintain CSAT/NPS.
• Coordinate with Product, Engineering, and Sales for delivery and issue resolution.
• Identify upsell/expansion opportunities within accounts.

Ideal Candidate

• 47 years in Customer Success / Account Management within HR Tech / HRMS (Mandatory).
• Strong understanding of HR processes and HRMS modules.
• Excellent communication, stakeholder management, and problem-solving skills.
• Project management and documentation proficiency; strong MS Excel/PowerPoint skills.
• Bachelors degree required; MBA preferred.