customer success manager HEALTHCARE (CLIENT FACING/KEY ACCOUNTS)

About the Company

Our client (founded in 2020) is a leading AI-powered digital healthcare data platform in India, enabling seamless data exchange and workflow automation across hospitals, clinics, and healthcare providers. The platform works closely with provider leadership teams to drive adoption, outcomes, and scalable healthcare solutions.

Role Overview

This is a hybrid Product + Key Account role for healthcare providers.

You will own product outcomes for key provider accounts, act as the primary product partner for senior stakeholders, translate real business problems into product requirements, and work closely with engineering to deliver impactful healthcare solutions.

This role is ideal for healthtech Product Managers and customer success managers who have worked closely with customers/providers and are comfortable owning adoption, expansion, and product success.

Key Responsibilities

Product Ownership & Delivery

Own end-to-end product requirements (PRDs/BRDs) based on provider business needs

Work closely with Engineering and Design through discovery, grooming, UAT, and releases

Identify cross-account patterns to influence product roadmap and prioritization

Define success metrics and track adoption, outcomes, and product impact

Provider & Account Management

Act as the primary product contact for assigned healthcare provider accounts

Build strong relationships with senior leadership (CXOs, founders, operations heads)

Drive product adoption, renewals, and account expansion through value delivery

Maintain clear data visibility on account performance and usage

Stakeholder Collaboration

Translate complex healthcare workflows into scalable product solutions

Collaborate with internal teams (engineering, data, sales, ops) to resolve provider needs

Present insights, product updates, and performance metrics to stakeholders

Ideal Candidate Profile

Experience

5+ years experience in Product Management, Customer Success, Key Account Management

Experience working on B2B SaaS platforms, provider-facing products, or enterprise systems

Skills & Capabilities

Strong product thinking with hands-on experience writing PRDs/BRDs

Comfort working directly with customers/providers and senior stakeholders

Data-driven mindset with ability to analyze usage, adoption, and outcomes

Basic understanding of APIs, integrations,

Excellent communication, documentation, and presentation skills

Preferred Backgrounds

Healthtech / Healthcare customer success managers

Product Managers working with hospitals, clinics, or healthcare platforms

Customer Success / Account Managers who have product ownership exposure

SaaS professionals who have worked in provider or enterprise healthcare environments

Education

Bachelors degree in Healthcare, Business, Engineering, or Technology

MBA is a plus, not mandatory

Location

Bangalore

(Willingness to travel for provider engagements when required)