Customer Success Manager | Early-stage SaaS Portfolio Company

One of our early-stage SaaS portfolio companies is building a category-leading open-source solution in the Kubernetes space, and they are looking for a Customer Success Manager to join the team as they continue to hyper-scale.

Responsibilities

• Work directly with the CS Engineers and the client to build and shape the overall account management, renewal, and expansion strategy
• Proactively liaise with customers, understand their expectations, build trust and maintain rapport
• Drives renewals by identifying customers' key pain points and working internally to make sure they're addressed
• Build and own the process of customer onboarding, training, and support
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

Qualifications

• 5 to 7 years of experience
• Prior B2B SaaS Customer Success experience is critical
• Prior experience selling into platform teams and technical teams is an advantage
• Prior experience dealing with enterprise clients
• Someone with technical knowledge would be an advantage but not required
• Technology or Start-up experience is nice to have
• Proactive and hustler mentality

Please apply to this role directly on LinkedIn. This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.