Customer Success Manager

Customer Success Manager

CliqStudios is a kitchen design and cabinetry company serving homeowners and trade professionals across the US. We combine professional design services, quality cabinetry, and an online-first experience to deliver full kitchen solutions at scale. Our India team supports technology, part of marketing, analytics, and customer operations for our US business. We are looking for a Customer Success Manager to lead our India-based team, own key US relationships, and build a strong data-driven customer success function.

Role Overview

This role sits at the intersection of people leadership, customer success, and business intelligence.

• Lead the India team that supports US customers and partners.
• Get inside the business and understand how it works. Suggest what needs to be done to grow!
• Use data and analytics to understand business and operational efficiency.
• Act as a strategic partner to US leadership, translating insights from India into clear recommendations and action plans.

Key Responsibilities

1. Team Leadership India Customer Success

• Lead, mentor, and grow a high-performing India-based team (tech, analytics, part of marketing and operation).
• Align India tech teams with US product expectations and maintain clarity on requirements, timelines, and outcomes
• Partner with Marketing team on performance measurement and oversee the KPIs
• Serve as an escalation point for complex business problems and work cross-functionally to resolve them.

2. Business Intelligence & Analytics

• Partner with analytics and data teams to design dashboards and reports for business growth, revenue, and operational KPIs.
• Translate data into simple, actionable narratives for US and India leadership (whats happening, why, what we should do next).

3. Stakeholder Management US & India

• Work closely with US leadership (Sales, Design, Operations, Marketing) to align on goals and priorities.
• Coordinate with Product, Technology, and Operations to feed customer feedback into roadmaps and process improvements.
• Communicate clearly and frequently across time zones, ensuring India teams are aligned with US business needs.
• Represent the India team in leadership forums, providing transparent updates, risks, and recommendations.

Required Qualifications

• 10+ years of total experience, with at least 5 years in Customer Success / Project Management in a B2C / B2B / B2B2C environment.
• BE/B.Tech from a Tier-1 or Tier-2 engineering college.
• Proven experience leading teams (minimum 5-10 direct reports) with measurable results on customer metrics.
• Strong analytical skills comfortable working with data, building/reading dashboards, and making decisions from numbers.
• Experience working with international stakeholders, ideally US-based teams or clients.
• Excellent verbal and written communication in English; able to present clearly to senior leadership.
• Strong negotiation and conflict resolution skills able to balance customer expectations with business realities.
• Experience in any of the following is a plus (not mandatory): e-commerce or online-first businesses; home improvement, interiors, construction, or design services; customer success for US
• Hands-on experience with BI tools (Power BI, Looker or equivalent).

Core Competencies

• Problem Solving: Thinks in terms of long-term solution for business and bring leaders on same page.
• Analytical Thinking: Quickly converts raw data into insight and action; comfortable questioning the numbers. Engage in report building for key decision making.
• Ownership: Takes responsibility for outcomes, not just tasks; comfortable operating with limited supervision.
• Influence & Negotiation: Manages tough conversations with US and internal teams; finds win-win where possible.
• Communication: Clear, structured, and concise in emails, meetings, and presentations.
• People Leadership: Coaches, develops, and holds the team accountable; sets a high bar and helps people reach it.
• Adaptability: Comfortable working in a fast-moving environment with evolving priorities.

Location

Ahmedabad (Working shift 1:00 pm to 10:00 pm overlapping with US team)