Customer Success Manager

Company Description

Birdvision Consulting is a technology consulting firm that streamlines sales, distribution, and marketing operations through automation and analytics-driven solutions, helping businesses improve efficiency and drive growth.

Role Description

This is a full-time on-site role for a Customer Success Manager, located in Baner. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong customer relationships, providing exceptional customer service, and using analytical skills to evaluate and address customer needs. The role also involves communicating with customers to understand their requirements and ensuring that the solutions provided align with their business objectives.

Total Experience Needed: 1.5+ Years in the same function

Qualifications

• Skills in Customer Satisfaction and Customer Retention
• Strong Relationship Building and Customer Service skills
• Analytical Skills to evaluate and address customer needs
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with a team
• Experience in the technology or consulting industry is a plus
• Bachelor's degree in Business, Marketing, or a related field