Customer Success Manager

Amplio is looking for a Customer Success Manager (Lead) to drive retention, growth, and long-term client outcomes. This role will lead the Customer Success team while directly managing a portfolio of key accounts.

What youll do

- Lead and coach the Customer Success team; set goals, cadence, and execution standards

- Own relationships with key accounts: onboarding, adoption, engagement, renewals, and expansion

- Build account plans and success metrics; track health and proactively manage risks

- Partner with Sales/Product/Operations to resolve issues, share insights, and improve the client experience

- Maintain clean reporting on renewals, churn risk, pipeline, and CS performance

- Identify and implement AI-led automations (playbooks, workflows, reporting, client communication) to improve CS efficiency and customer experience

What were looking for

- 1+ years of experience in Customer Success / Account Management with ownership of renewals and key accounts

- Proven team leadership (or strong mentorship experience with readiness to lead)

- Strong communication, structured problem-solving, and stakeholder management skills

- Comfort with data, reporting, and CRM tools; ability to translate insights into actions

- High ownership mindset and ability to thrive in a fast-moving environment

Location - Mumbai Suburbs

Package : INR 5 to 7 LPA (Depending on experience and interview rounds)

About Company

At Amplio, were focused on transforming the financial landscape. Through our innovative solutions like Invoice Discounting and Amplio Wealth, we empower investors and founders every day to take control of their financial futures. Driven by integrity and innovation, our team is passionate about redefining the investment sector.

Our culture is built on:

Customer Centricity: Prioritising our users' needs and tailoring every interaction to enhance their financial journey.

Innovation and Ownership: Continuously evolving our platform to provide cutting-edge investment solutions while empowering our team to innovate.

Simplicity: Crafting intuitive and user-friendly products that streamline the investment process.

Long-term Vision: Committed to creating lasting value for our users by focusing on sustainable growth and enduring relationships.

Transparency: Building trust through open operations and clear communication with our community.

Mission: To broaden access to investment opportunities, making them available to a wider audience while simplifying fundraising for founders through our comprehensive engagement platform.

Vision: Empowering every individual and business with the knowledge, tools, and confidence to thrive in the investment world, becoming their trusted financial partner.

Join us in reshaping finance for all!

#AmplifyYourWealth